Reasons Why Clients are Hesitant to Hire Law Firms

For various reasons, many people are hesitant to reach out to, and more so, hire law firms. Preconceived notions about lawyers or law firms can make prospective clients reluctant to seek legal representation.

In this article, we outline the top reasons why people are hesitant to hire law firms, according to Statista, and explain how our firm, Nihang Law Professional Corporation, addresses these concerns.

Slow to Respond

There is a misconception that law firms are slow to respond. Clients expect timely communication from their legal representatives. When law firms or lawyers are unable to respond to their concerns right away, it can create frustration and diminish trust in their ability to handle urgent matters.

How Nihang Law Responds

At Nihang Law, we assign a designated relationship manager to each client. Their primary responsibility is to maintain timely communication and respond promptly to any questions or concerns.

Client testimonial

“Qasim is the best Real estate lawyer I have ever worked with. From our first meeting, he explained everything to me in terms that I could easily understand and was always very responsive when I had questions outside of our meetings.”  

Unaffordable Fees

Potential clients often hesitate to hire law firms due to high legal fees. The perception that lawyers are too expensive can deter individuals from seeking necessary legal assistance.

How Nihang Law Responds

Nihang Law ensures its clients receive competitive market rates. We also offer flexible installment plans for larger amounts. Additionally, our initial consultation fee is deducted from the application fee. For example, if the retainer fee is $1,000 and the consultation fee is $100, the retainer fee is reduced to $900.

Client testimonial

“I would like to thank you and your staff for providing excellence service with our home purchase. I have found your law firm to be very competitive in terms of prices and the level of service that I received was exceptional.”

Negative Reviews Online

Prospective clients are also hesitant to hire law firms because of the negative reviews they see online. Online reviews can significantly influence the decision of potential clients. Negative feedback can quickly tarnish a law firm’s reputation, leading people to question the quality and reliability of their services.

How Nihang Law Responds

Nihang Law is building an online presence to reflect the quality of our services. Most of our reviews are positive due to our commitment to transparency and client satisfaction. In rare cases where we cannot handle a case, we provide complementary referrals to our partner law firms.

Client testimonial

“I am writing this review because this Law firm deserves one. I hired their services for Canada immigration recently and the process was made quite smooth thanks to the highly professional team of Nihang Law firm.”

There is No Connection Between the Attorney and the Client

A lack of personal connection can make clients feel undervalued and misunderstood. Building a strong rapport is essential for trust and effective communication, both of which are critical in legal matters.

How Nihang Law Responds

From the first consultation to the final stage, Nihang Law ensures its clients are in direct contact with the attorney, an Immigration Case Worker, or a law clerk assigned to their case, whether it be online or in-office. Nihang Law also ensures that clients receive personalized services tailored to their specific needs. Our lawyers meet with our clients personally to build personal relationships to allow them to understand their respective cases more.

Client testimonials

“Very professional, efficient and friendly firm to work with.”

“It has been a pleasure to work with Nihang Law on a personal and business level for 10 years. The team handles everything with such professionalism and exceptional attention to detail to get the job done! Thank you for your reliable and seamless service.”

Appearance of Being Too Busy

Clients need to feel that their case is a priority. If a lawyer appears overburdened, clients may worry their case won’t receive the necessary attention and dedication.

How Nihang Law Responds

Nihang Law only takes on cases when we are 100 percent sure we can give them our full attention. If we are at maximum capacity, we provide complementary referrals to our partner law firms that are available to handle the case.

Client testimonial

“I’m delighted to share my wonderful experience with Nihang Law Professional. The exceptional expertise demonstrated by Qasim and the entire team truly impressed me. Their dedication to providing top-notch legal services is unparalleled. From start to finish, their professionalism, attention to detail, and commitment to client satisfaction stood out.”

Limited Proof of Successful or Won Cases

Results matter. This is one of the most important things prospective clients look at when looking to hire a lawyer. Without evidence of past successes, clients will have a difficult time gauging the lawyer’s competence and track record and be hesitant to hire them to address their legal needs.

How Nihang Law Responds

We have established a good reputation among our clients for providing exceptional service. We are also working to provide clients with testimonials from previous clients whom we have helped resolve their legal matters.

Client testimonials

“Qasim and team are very knowledgeable and super helpful. They’ve been helping me with various transactions for the past 7 years. Highly recommended!”

“The team at Nihang law firm provided exceptional assistance with my spousal sponsorship application and work permit. Qasim and Qaisar guided us meticulously through each stage of the process, ensuring a smooth and efficient experience. Thanks to their expertise and support, I received my confirmation of permanent resident status in a remarkably short time frame of approximately five months. Engaging Nihang law was undoubtedly the most beneficial choice, as it alleviated the stress and anxiety associated with handling this complex undertaking.”

In today’s digital age, an online presence through a website or social media is essential to establish visibility and credibility. A lack of digital presence can make a law firm appear outdated and inaccessible and discourage potential clients from reaching out.

How Nihang Law Responds

Nihang Law can be found on various social media platforms such as Instagram, Facebook, and Tiktok. We are working to establish the firm’s credibility by improving the quality and relatability of our content. Our principal lawyer, Qasim Ali can be found under the benefactors of the CILA and the Law Society of Ontario’s lawyer directory.

Disciplined by the Bar Association

Disciplinary actions from the Bar Association can severely damage a lawyer’s reputation. Clients are likely to avoid lawyers with such records, fearing unethical practices or incompetence.

How Nihang Law Responds

Nihang Law has no practice restrictions and no proceedings against it. Our firm has a clean record with the LSO.

Nihang Law is Here to Help

You can find more of our client reviews here.

Don’t hesitate to reach out to Nihang Law for any legal concerns or matters. Email us at info@nihanglaw.ca or contact us at (416) 321-0353.

At Nihang Law, our dedication to helping clients is second to none. Whether it’s immigration, real estate, estate planning, civil litigation, or family law, we are here to support your success.

Let’s Talk!

We understand that hiring a lawyer can be daunting, but we are here to make it easier for you. Whether you have questions about a potential case or just want to get to know us better, don’t hesitate to reach out. We are here to help you every step of the way.

Feel free to connect with us on social media or drop by our office for a chat. Your legal needs are our top priority, and we’re committed to providing you with the best service possible.